ROOFING SPECIALISTS

If for any reason you are not satisfied with the level of service provided by North East Contracts Limited, you can:

• Contact us on: 01241 436920
• Email us: info@northeastcontracts.co.uk
• Write to us: North East Contracts Limited, Unit 14a Matthew Kerr Place, Kirkton Industrial Estate, Arbroath, Angus DD11 3AX

We undertake:

• To deal with your complaint fairly, confidentially and effectively.

• To respond to you within five working days to provide you with a likely timescale to resolve your issue.

• To keep you up-to-date on progress made.

• If it is not possible to resolve the complaint within 1 month of receipt, we shall provide you with a written explanation as to why and that the complaint will be referred to Angus Council Trading Standards for assistance in reaching a resolution by conciliation.

• Should after intervention by Trading Standards the complaint remains unresolved the complaint can be referred to the adjudication service under the Angus Reputable Trader Scheme or recognised trade association.

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