ROOFING SPECIALISTS

North East Contracts Limited recognises the importance and benefits of providing a quality service to its customers. They are committed to achieving effective quality control and assurance which is vital to the achievement of the following objectives:

• Ensuring the company’s clients receive high quality workmanship
• Increased client satisfaction – leading to more repeat orders and referrals
• Greater employee motivation and job satisfaction
• Reduce wastage of materials and plant use
• Ability to keep tenders competitive
• Improved financial performance of projects
• Ability to meet target dates for completion of projects
• Improved company turnover and profitability

In order to achieve improved quality of service they have implemented a Quality Assurance system which plans to achieve the following benefits:

• Improved service to clients and main contractors for whom NEC is carrying out work.
• A better understanding among all employees and managers of the standards acceptable to and demanded by NEC.
• Ability to better identify causes of poor quality and to direct additional training or closer supervision accordingly.
• Improved clarity of roles and responsibilities of employees on each project.
• Improved feedback to employees on issues relating to standards and quality.
• Improved planning and preparation for projects about to start on site.
• Reduced time (and costs) spent on “snagging work” (rectifying work completed to an unacceptably poor standard)